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In order to perform in other areas, a manager must optimize the usage of resources and the conditions under which ones team operates. This applies very well to Marketing and to Sales. I am so interested by this area that running Operations for a company is an option that I would seriously consider.

See below a short description of my expertise, or look at some of my preferred achievements

Operations Management

  • Pricing models
  • Capacity planning, resources usage optimization
  • Profitability management
  • Contractual affairs
  • Dashboard, balanced score card
  • Client service charter; service & quality standards
  • Satisfaction surveys
  • Vendor of Choice programmes
  • Knowledge management & CRM tools