We create goal setting and performance monitoring systems that foster dialogue and transparency, and develop a stronger sense of ownership for the whole staff. 

• Cascaded Balanced Score Card
• Pricing and profitability tools and practice
• Marketing, Communication, and Sales specific dashboards
• Client satisfaction and retention measurement

See below some achievements in the area of performance management.

Sharing goals and balancing different priorities. A global service company was undergoing a massive change. In order to help the regional executive team and the local Managing Directors to find a common ground, we facilitated the creation of a balanced score card reflecting the different key priorities. MDs were given a lot of liberty to interpret the score card and to adapt the objectives to their local market conditions. Both the cohesion of the management team and the understanding and acceptance of key objectives by staff were radically improved.

Collaborative approach to pricing and profitability. For two different service companies, we developped a pricing tool that clearly articulated the cost structure and the value, while taking local conditions into account and leaving decision freedom to the sales teams. In both cases the tool drove a change of attitude towards pricing and of course a dramatic improvement.